Most orders will be manufactured and shipped within five (5) business days, while large systems will be manufactured and shipped within ten (10) business days after payment has been received.

Domestic Shipping Methods:

Orders shipped within the 48 contiguous states will be shipped UPS (Ground). APO/FPO, Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam will have extra additional costs to the buyer (even if stated to have “free shipping”).


NuWater USA does not deliver on Sundays or major holidays.

By leaving a signed note you are giving UPS permission to leave a package at the door and you have relinquished NuWater USA and UPS of any and all responsibilities for loss or damage.

NuWater USA is not responsible for shipments that are delayed due to causes beyond our control and the control of our carriers.

Free Shipping

Free shipping is available on most orders totaling $89 or more, and is offered on GROUND shipping to points in the contiguous (lower 48) of the United States. GROUND orders typically arrive within 7-14 days.

Additional Details

For continental US, orders are shipped via UPS. Shipping rates are based on our cost and depend upon weight, size, and destination.

Local Pickup (Will Call)

We are happy to make purchases available for local pick-up for a special handling fee of $4.95 per order.

Will Call orders require a minimum 2-hour lead time; orders received after 4:00 pm Monday – Friday will be available at 12:00 pm the following business day. Once your order is picked, it will be considered complete (full) and your credit card will be charged. Look for an email to notify you that the order is ready for pick up! Order cancellations or failure to pick up the order within 10 business days will be charged a 25% restock fee.

Warehouse location and hours for local pick-up are:
NuWater USA
125 Mason Circle, Unit A
Concord, CA 94520
Monday-Friday: 10am-4pm

Promotional Shipping Offers (Free Shipping)

Orders that qualify for promotional shipping rates (Free Shipping) will be shipped via the most cost effective method. Be advised that transit times can be 7-14 business days. Also be sure to note your order with a PO Box if you cannot receive UPS. Oversize / overweight charges may still apply to some items and orders containing these items are not eligible for Free shipping. Certain zip codes are considered “extended delivery” zones that qualify for promotional shipping with an added delivery area surcharge.

Oversize/Overweight Items

Additional charges may apply to oversize items such as storage tanks, UV systems, drinking water systems, and RO systems.