Payment Policy:

We do not accept AmEx, Check/Money Order, or CODs on website orders. We do accept PayPal. There is a 2.5% processing fee for all Credit Cards.

Cancellation of Orders:

Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be charged upon shipment of items.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to NuWater USA. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so you can be reimbursed for an item if your item is lost or destroyed in transit.

For items that are canceled after they are shipped, NuWater USA, at its discretion, may charge a stop transit or intercept service fee, of up to $22.00 for orders that have been shipped out and are in transit. Canceled orders that have shipped must be returned unopened and in original packaging. Your account will not be credited until we have received the returned or canceled item.